What two roles or tasks are associated with level two technicians? (Choose two.)

What two roles or tasks are associated with level two technicians? (Choose two.)

  • remotely updating drivers and software on customer computers
  • prioritizing incoming calls according to their severity
  • gathering customer information to initiate a work order
  • escalating a trouble ticket to a higher level technician
  • gathering diagnostic information from a customer computer
Explanation & Hint:

Level two technicians are primarily tasked with receiving and working on escalated work orders. Their tasks involve using remote access software to connect to the computer of a customer to perform maintenance and fixes.

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ITE 8 – IT Essentials 8.0 A+ 220-1102 Certification Practice Exam Answers Full 100%

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