A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?

A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?

  • Reboot the computer.
  • Document the solution.
  • Consult manufacturer manuals and repair logs.
  • Re-attach and test all peripherals.
Answers Explanation & Hints:

The technician is ready to conclude the troubleshooting process by documenting the solution. The manufacturer manuals and repair logs would be consulted to establish a plan of action and resolve the problem before the solution has been applied. Rebooting the computer, and re-attaching and testing all peripherals, would occur during the testing and verification stage after the solution has been implemented.

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